Shipping Policy

Effective Date: October 27, 2025

At BoutiqueNexa, we aim to deliver your orders safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver your purchases.

1. Shipping Coverage

We provide worldwide shipping to most countries. Some remote or restricted areas may not be eligible for delivery. Please contact us before placing your order if you are unsure whether your location is supported.

2. Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next working day.
You will receive an email confirmation once your order has been shipped.

3. Shipping Time

Estimated delivery times vary by region:

• North America: 7–15 business days
• Europe: 7–20 business days
• Asia & Oceania: 10–25 business days
• Other regions: 15–30 business days

Please note that delays may occur due to customs clearance, local courier schedules, or other external factors beyond our control.

4. Tracking Information

Once your order is dispatched, a tracking number will be provided via email.
You can track your shipment using the link provided or through your local courier’s website.

5. Shipping Fees

We offer free standard shipping on most products.
In rare cases where additional fees apply due to weight, destination, or special delivery services, these costs will be displayed during checkout.

6. Customs and Import Taxes

International orders may be subject to customs duties, VAT, or import taxes charged by your local authorities.
These fees are the customer’s responsibility and are not included in the product price or shipping cost.

7. Address Accuracy

Please ensure your shipping address is entered correctly at checkout.
BoutiqueNexa is not responsible for delays or losses resulting from incorrect or incomplete address details.

8. Delivery Issues

If a package is returned due to refusal, incorrect address, or unclaimed delivery, shipping fees and additional return costs may be deducted from your refund.
For any missing or delayed packages, please contact our customer service team for assistance.

9. Damaged Packages

If your order arrives damaged, please report the issue to [email protected] within 48 hours of delivery. Include clear photos of the product and packaging so we can arrange a replacement or compensation.

10. Policy Updates

BoutiqueNexa reserves the right to amend this Shipping Policy at any time. Updates will be posted on this page with a revised effective date.