Return Policy

Effective Date: October 27, 2025

Thank you for shopping with BoutiqueNexa. We take pride in the quality of our furniture and smart home products. If you are not fully satisfied with your purchase, we are here to help with a transparent and fair return process.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order if:

• The product is unused, undamaged, and in its original packaging.
• All accessories, manuals, and parts are included.
• A valid proof of purchase is provided.

Items that show signs of installation, use, or modification cannot be accepted for return.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or made-to-order products.
• Clearance or discounted items marked as “Final Sale.”
• Products that have been damaged due to improper use or assembly.

3. Return Process

To initiate a return, please contact our support team at [email protected] with your order number, product name, and reason for return.
Once your request is approved, you will receive detailed return instructions. Returns must be shipped using a traceable carrier.

4. Condition of Returned Goods

Returned items must be securely packed to prevent damage in transit. We reserve the right to reject any return that does not meet our conditions or arrives in poor condition.

5. Refunds

Once your return is received and inspected, we will notify you by email.
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider’s policies.

6. Exchanges

We do not offer direct exchanges at this time. If you wish to replace an item, please return it for a refund and place a new order.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact [email protected] within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund as appropriate.

8. Shipping Costs for Returns

Unless the return is due to a damaged or defective product, customers are responsible for the return shipping costs.
Shipping fees and duties are non-refundable.

9. Policy Updates

BoutiqueNexa reserves the right to modify this Return Policy at any time without prior notice. Updates will be effective immediately upon posting to this page.